Astute Insights
Tips for Improving Leadership, Learning, and Culture
4 Keys to Align Vision and Drive Action
Handing off the responsibility of creating the strategy you’re accountable for? That’s a mistake. Even the best-written plan won’t move the needle without active leadership driving it forward.
You Think Chatbots Can Replace Your Training?
Are you preparing your agents to connect with people? Or are you preparing them to sound like bots?
The Hidden Reason Your Teams Underperform: Fix Your Culture First
New IT equipment, AI tools, and pizza parties won’t motivate your people. Your culture likely needs investment.
Why Delegation is a Leadership Skill You Can’t Afford To Ignore
One of the most powerful skills a leader must develop is the ability to recognize what you can do versus what you should let go of.