Founder | Operations Performance Consultant, Leadership and Learning
Performance begins and ends with leadership.
I help operations leaders and risk and compliance teams close performance gaps by strengthening leadership actions, team culture, and capability building, with process as the enabler. The goal is measurable execution: less rework, better throughput, and clearer ownership.
When AI is part of the workflow, I also assess AI needs and readiness, and where AI can safely improve performance without creating avoidable exposure.
Proof at a glance
Led enterprise enablement at scale, including a global system conversion training effort impacting 100,000+ associates
Supported delivery across 14 countries and launched a certification program for 60,000+ employees
Secured $500K in funding and managed budgets up to $3M as COR while shaping national safety training practices
Redesigned training at scale, including new hire customer service training for 52,000 USPS clerks and compliance training for 140,000 USPS employees, mitigating risk tied to federal fines
What I help leaders do
I help leaders move from effort to outcomes by creating alignment that holds in real operations conditions.
Define the performance gap in operational terms and tie it to the KPI that matters
Involve the right stakeholders so decisions survive handoffs and competing priorities
Establish clear ownership and decision rights so execution is not personality driven
Build practical operating norms and simple process enablers that teams can sustain
When applicable, assess AI use in the workflow and recommend guardrails and capability
How my background shows up in your results
My career started on the frontline as a store trainer, which taught me an enduring lesson: performance improves when people have clear expectations, practical tools, and leaders who reinforce standards.
From there, I expanded into adult learning, curriculum design, facilitation, instructional design, and program oversight across Capital One, USPS, the Federal Transit Administration, and Amazon. Each stop deepened my ability to connect learning and culture to measurable outcomes.
My doctorate in Educational Psychology and Technology strengthened my research and analytical foundation so I can connect practice to measurable results. More recently, I earned the Microsoft AI Transformation Leader certification, which strengthens how I help leaders evaluate where AI can safely improve workflows, and what readiness and governance is needed so adoption supports performance instead of adding risk.
What to expect in a Gap Review
This is not a sales pitch. It is a short working session to decide the right next step.
In 20 minutes, we will:
Confirm the core symptom and what success looks like
Identify the most likely constraint behind the gap
Determine whether you need a diagnostic, a workshop, or advisement
If applicable, flag AI readiness or AI risk considerations tied to the workflow