My career started on the front lines at 7-Eleven as a clerk, and I upskilled new clerks across the district. That start taught me an enduring lesson: performance improves when people have clear expectations, practical tools, and leaders who reinforce standards.

From there, I moved into banking, working as a teller at MidFirst Bank and a banker before stepping into corporate training and content development at Capital One Bank, where I built that same belief into formal programs at a much larger scale.

From banking, I expanded into enterprise enablement, building capability programs at scale across the United States Postal Service and Amazon. At USPS, I redesigned new hire customer service training for 52,000 clerks and compliance training for 140,000 employees. At Amazon, I led a global system conversion training effort that impacted more than 100,000 associates across 14 countries.

At the Federal Transit Administration, I expanded my knowledge and skills with program oversight and governance, managing budgets up to $3M, securing $500K in funding, and supporting the Public Transportation Safety Certification Training Program (PTSCTP) and the Public Transportation Agency Safety Plan (PTASP) regulation through national safety training practices aligned to federal risk and governance frameworks. That is where I developed a deep understanding of how governance, risk assessment, and accountability structures actually function inside regulated organizations.

My doctorate in Educational Psychology and Technology strengthened my research and analytical foundation. I currently serve as an adjunct faculty member in The Chicago School's Doctorate in Educational Psychology and Technology program, where I focus on AI research and emerging technologies. More recently, I earned the Microsoft AI Transformation Leader certification, which informs how I help leaders evaluate where AI can safely improve workflows and what governance is needed to ensure adoption supports performance rather than adding risk.