Rhoderick J. Ramsey’s Background
Rhoderick J. Ramsey Ed.D.
Founder, Leadership & Learning Strategist
“Performance begins and ends with leadership. If the culture is right, then so are the outcomes.”
Dr. Rhoderick J. Ramsey is a trusted expert in performance improvement, leadership development, and organizational learning with over 15 years of experience across public, private, and nonprofit sectors. As the founder of Astute Performance Consulting (APC), he helps organizations close the gap between intention and impact by aligning strategy, people, and processes for measurable results.
He developed the KNOW Leadership Framework™, based on four essential components of leadership and performance: learning, culture, business, and strategy. This framework serves as his guiding approach to helping organizations achieve their goals with clarity and purpose.
Knowledge – Building Expertise and Driving Learning
Rhoderick’s career began at the ground level as a store trainer for 7-Eleven, where he trained clerks on the fundamentals of running a store: managing orders, supporting customers, and daily store balancing requirements. This early experience ignited his passion for teaching, coaching, and making complex systems easier for others to navigate.
As an adjunct instructor at the University of Central Oklahoma, he further developed his skills in adult learning, curriculum design, and instructional delivery. His role at Capital One Bank allowed him to hone his facilitation and adult learning skills, while his work at the United States Postal Service expanded his capabilities into instructional design and client management, including the redesign of large-scale training programs.
At the Federal Transit Administration (FTA), he advanced into program oversight, stakeholder engagement, and change management, while at Amazon he refined his team leadership, global training management, and performance strategy expertise. His academic path culminated with a Doctorate in Educational Psychology and Technology with a concentration in Instructional Systems Design. His Doctorate provided him with the research and analytical foundation to connect practice with measurable outcomes.
This steady progression across sectors demonstrates Dr. Ramsey’s commitment to building expertise, mastering learning methodologies, and expanding the impact of leadership development across industries.
Network – Developing People and Cultivating Culture
Rhoderick is recognized for leading high-performing teams and fostering a culture of growth and collaboration. At Amazon, he was awarded the Customer Service Advocate Award for his commitment to developing people, achieving 100% favorable scores in leadership behaviors and manager satisfaction. He successfully developed and promoted team members into senior roles, ensuring a strong talent pipeline.
Across his career, he has guided cross-functional, international teams; from instructional design groups spanning North and South America to multi-agency teams in federal government programs. At the Federal Transit Administration (FTA), he mentored junior staff, providing strategic guidance on program management and professional growth.
Through Astute Performance Consulting, he partners with small, midsized, and nonprofit organizations to facilitate strategic alignment, leadership workshops, and culture-building initiatives that strengthen team cohesion and accelerate organizational clarity.
Ownership – Leading Programs and Delivering Results
Rhoderick has consistently demonstrated ownership and accountability in leading complex, high-impact programs. Some of his notable accomplishments are below:
At Amazon, he directed a global system conversion training project impacting over 100,000 associates, launched the Consumer Safety and Security Certification Program for 60,000 employees, and managed a multicultural instructional design team supporting 14 countries.
At the FTA, he redesigned the Public Transportation Safety Certification Training Program (PTSCTP), securing $500K in funding, and managed budgets up to $3M as a Contracting Officer Representative (COR). He developed strategic plans, blended learning programs, and safety promotion initiatives that shaped national transit safety practices.
At the United States Postal Service, he redesigned new-hire customer service training for 52,000 employees, securing $1M in funding, and led compliance training for 160,000 staff, mitigating the risk of more than $700M in federal fines.
At Capital One Bank, he led a 12-month enterprise-wide system conversion project across seven regions, developing trainers and coaching facilitators to ensure operational success.
These roles highlight his proven record of driving execution, managing large-scale operations, and delivering measurable performance improvements across industries.
Wisdom – Strategy, Insight, and Transformation
At the FTA, he led forward-looking projects such as the Safety Communication Program, the Causal Analysis Research Project, and the Bus-to-Person Collision Training Initiative, all designed to shape national guidance and improve transit safety culture.
As Founder of Astute Performance Consulting, Dr. Ramsey helps organizations translate strategic plans into actionable performance outcomes. He partners with leaders to align strategy with culture and learning, ensuring that transformation is sustainable and results driven.