KNOW Performance Diagnostic™ 

Diagnose performance before you invest.

The KNOW Performance Diagnostic™ is a 30-45-day Strategy & Learning sprint (with culture enablers) that reveals execution and capability gaps and delivers a practical, leader-owned plan to close them.

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Why It Matters

Performance gaps often result from ineffective processes, training, or culture. The KNOW Performance Diagnostic™ helps you stop wasting time and money by examining alignment between your people, processes, and strategy.

Who It’s For

  • Enhance Your Strategy

    Know your gaps so your strategy is clear. We uncover what’s blocking growth and help you develop a plan to move forward.

  • Streamline Your Processes

    Know your gaps so your work flows better. We show where your processes bottleneck (i.e., unclear roles, expectations, missing processes) and map fixes to save time and improve performance.

  • Align Your Teams and Drive Performance

    Know your gaps, so your teams move in the same direction. We help align your goals and responsibilities across departments and help improve key performance measures.

How It Works (4 Steps)

  1. Kickoff & scope — confirm outcomes, define methods, gather artifacts

  2. Evidence — interviews/focus groups, document review, data cuts

  3. Analysis — gaps, trade‑offs, prioritized actions, risks & enablers

  4. Outcomes— leader‑owned action plan: owners, timelines, cadence

What You Get (Examples)

  • Prioritized Strategy Roadmap

  • KPI tree linking outcomes > roles> skills

  • Gap heatmap (process, systems, leadership behaviors)

  • Keep/Fix/Stop initiatives and recommendations

  • Ownership map (RACI) and operating cadence

  • Measurement plan with relevant performance measures

What We Analyze

  • Strategy (Execution)

    Quickly pinpoints where strategy breaks down between the C-suite and the front line, so you stop “spinning your wheels” and start executing on what matters most. You’ll see precisely where misalignment, bottlenecks, and missed opportunities are costing you results and what to fix first.

    Learn our Strategy lens

  • Learning (Capability)

    Reveals which learning programs actually drive performance and which are wasting time and budget. You’ll get clear evidence of what’s working, what’s not, and how to realign training to build the skills your organization urgently needs.

    Learn our Learning lens

  • Culture Enablers

    Exposes the hidden cultural forces behind burnout, disengagement, and turnover before they become full-blown crises. You’ll gain a clear picture of trust, inclusion, and values alignment, with specific actions to build a healthier, more resilient culture.

    Learn our Culture Lens

Frequently Asked Questions

  • Why combine strategy and learning?

    • Execution gaps typically involve process and people. Assessing both areas provides a clearer picture.

  • Do you assess culture?

    • Yes! Cultural gaps are usually symptoms of deeper gaps, and we check for those concerns as well.

  • Will you recommend training?

    • Only if training is relevant to a performance concern. We don’t recommend training as a solution immediately.

  • What will you need from us during the diagnostic?

    • We will ask for a sponsor/point of contact, access to data/artifacts, relevant stakeholder interviews, and agreed-upon touchpoints.

  • How long will the diagnostic take?

    • Typically, 30-45 days, depending on complexity.

  • When can we start?

    • We schedule a discovery call within 48 hours of the request.

Ready to find your gaps?

Start Your Diagnostic